Client Services / Customer Care Charles Krypell

CONTACT US

Call or Email Us
U.S. Online Boutique Client Care:
Email: info@charleskrypell.com
Phone: (212) 752-3313
Hours: Monday – Friday: 9:30 AM – 5:30 PM ET

FAQ

SHIPPING & DELIVERY

DOMESTIC SHIPPING
• Two-Day 2 business days FREE
• Next Day 1 business day $35
(including but with restrictions for orders to Hawaii, Parts of Alaska & Canada)
(please note that orders that require custom sizing, engraving or modifications of any kind will be shipped out next day as soon as they are ready, which can take up to 5 business days. The same goes for any products on back order, we will ship them out next-day as soon as they are received by us and prepared for shipment. Should this be the case for your order, you will receive an email from a member of our staff.)

INTERNATIONAL SHIPPING
• Minimum Order: $1,500
• Shipping $50
• Delivery Date to Vary Based on Location

PROCESSING & DISPATCH:

Orders placed Monday through Friday before 2:30PM ET will begin processing that day, excluding holidays.

Orders placed Monday through Friday after 2:30PM ET will begin processing the next day, excluding holidays.

Orders placed after 2:30PM ET on Friday will begin processing the following Monday, excluding holidays.

Please allow 2 – 5 business days to process and ship your order, pending inventory availability. Delivery estimate is 3 – 8 business days of the ship date, depending on country of delivery. Charles Krypell does not ship on the weekends or US holidays.

All duties and taxes paid are nonrefundable.

A representative from Charles Krypell Client Care will contact you with a follow-up email if the item you selected is not available at the time of order processing.

Due to the nature of our designs and orders being fulfilled from multiple locations, please note that some items are on backorder or not guaranteed in stock. If the item you selected is not available at the time of processing, a representative from our Client Care team will contact you.

Typical 2-day delivery to Hawaii, parts of Alaska, and Canada may take 2-6 business days. Currently, we do not offer Saturday delivery.

SHIPPING ADDRESSES
Charles Krypell does not ship orders to P.O. Boxes and APO/FPO addresses.

DOMESTIC SHIPPING
• Two-Day 2 business days FREE
• Next Day 1 business day $35
(including but with restrictions for orders to Hawaii, Parts of Alaska & Canada)
(please note that orders that require custom sizing, engraving or modifications of any kind will be shipped out next day as soon as they are ready, which can take up to 5 business days. The same goes for any products on back order, we will ship them out next-day as soon as they are received by us and prepared for shipment. Should this be the case for your or

INTERNATIONAL SHIPPING
• Minimum Order: $1,500
• Shipping $50
• Delivery Date to Vary Based on Location

PROCESSING & DISPATCH:

Orders placed Monday through Friday before 2:30PM ET will begin processing that day, excluding holidays.

Orders placed Monday through Friday after 2:30PM ET will begin processing the next day, excluding holidays.

Orders placed after 2:30PM ET on Friday will begin processing the following Monday, excluding holidays.

Please allow 2 – 5 business days to process and ship your order, pending inventory availability. Delivery estimate is 3 – 8 business days of the ship date, depending on country of delivery. Charles Krypell does not ship on the weekends or US holidays.

All duties and taxes paid are nonrefundable.

A representative from Charles Krypell Client Care will contact you with a follow-up email if the item you selected is not available at the time of order processing.

Due to the nature of our designs and orders being fulfilled from multiple locations, please note that some items are on backorder or not guaranteed in stock. If the item you selected is not available at the time of processing, a representative from our Client Care team will contact you.

Typical 2-day delivery to Hawaii, parts of Alaska, and Canada may take 2-6 business days. Currently, we do not offer Saturday delivery.

SHIPPING ADDRESSES
Charles Krypell does not ship orders to P.O. Boxes and APO/FPO addresses.

DOMESTIC SHIPPING
• Two-Day 2 business days FREE
• Next Day 1 business day $35
(including but with restrictions for orders to Hawaii, Parts of Alaska & Canada)
(please note that orders that require custom sizing, engraving or modifications of any kind will be shipped out next day as soon as they are ready, which can take up to 5 business days. The same goes for any products on back order, we will ship them out next-day as soon as they are received by us and prepare

INTERNATIONAL SHIPPING
• Minimum Order: $1,500
• Shipping $50
• Delivery Date to Vary Based on Location

PROCESSING & DISPATCH:

Orders placed Monday through Friday before 2:30PM ET will begin processing that day, excluding holidays.

Orders placed Monday through Friday after 2:30PM ET will begin processing the next day, excluding holidays.

Orders placed after 2:30PM ET on Friday will begin processing the following Monday, excluding holidays.

Please allow 2 – 5 business days to process and ship your order, pending inventory availability. Delivery estimate is 3 – 8 business days of the ship date, depending on country of delivery. Charles Krypell does not ship on the weekends or US holidays.

All duties and taxes paid are nonrefundable.

A representative from Charles Krypell Client Care will contact you with a follow-up email if the item you selected is not available at the time of order processing.

Due to the nature of our designs and orders being fulfilled from multiple locations, please note that some items are on backorder or not guaranteed in stock. If the item you selected is not available at the time of processing, a representative from our Client Care team will contact you.

Typical 2-day delivery to Hawaii, parts of Alaska, and Canada may take 2-6 business days. Currently, we do not offer Saturday delivery.

SHIPPING ADDRESSES
Charles Krypell does not ship orders to P.O. Boxes and APO/FPO addresses.

REPAIRS

We strive to ensure that our pieces last a lifetime without the need for repair, but we understand that occasionally our jewelry needs a little TLC!
Should your jewelry need servicing or repair, we ask that you bring the item to the Charles Krypell Authorized Retailer that it was purchased from. If your piece was purchased on CharlesKrypell.com, and is in need of repair, please email info@charleskrypell.com.

The Charles Krypell warranty does not cover lost or stolen jewelry, accidental damage or negligence, natural tarnishing that may occur overtime, or purchases made from an unauthorized retailer.

REPAIR INSTRUCTIONS FOR ONLINE ORDERS:
To send in your Charles Krypell jewelry (purchased online) for service, please email us at info@charleskrypell.com and include the following information:
> Full name
> Email
> Contact number
> Shipping address
> Detailed description of the repair
> Style number (if available) or take a clear picture of the item so that we can identify the style number
> Order number (if available)
> Has the repair item ever been resized or modified (YES/NO - if yes please specify):

Upon receiving your information, a representative from our Repair Services team will let you know if the item is covered under our manufacturers warranty or what the repair costs will be. Please allow up to 2 weeks for us to assess your request.

If covered, we will send you a packing slip and order number to track your repair or replacement. Please print this packing slip and include it with your jewelry return.

Please pack jewelry securely to prevent damage during transit. (We do not return original packaging, so please keep jewelry pouches and boxes.)

We recommend keeping a copy of the tracking number for your records.

USA Customer Repair Shipping Address:
Charles Krypell
22 West 48th St.
Suite 801
New York, NY 10036
Attn. Repairs (Service Order #)

*For all customers outside the United States, please contact info@charleskrypell.com directly for instructions on sending your Charles Krypell piece in for service.

For further assistance, please contact Client Care at info@charleskrypell.com.

RETURNS & EXCHANGES

We want you to be completely happy with your online purchase. If for any reason you are not satisfied with your purchase within 30 days after receiving your order, we will gladly offer the following:

• Free return shipping on all domestic U.S. orders.

• An exchange in the form of a Charles Krypell merchandise credit or a refund to the original credit card used for payment.

All refunds will be credited to the original method of payment on your order. The returned product(s) must be unworn and in the original packaging. Any special orders, made-to-order style/sizes, products including products that have been resized, final sale products, and special event products are not eligible for returns, exchanges or refunds. Any packaging, shipping or handling charges are non-refundable.

If your order does not qualify within our 30-day warranty period for a full refund, we can offer you a website store credit for exchange. Any exchange with store credit must meet or exceed price of the original purchase, as credits will not be processed for remaining funds.
Charles Krypell Gift Cards and merchandise credit are not refundable or redeemable for cash.

U.S. RETURNS & EXCHANGES
In order to return your merchandise, you must obtain a Return Authorization (RA) number. Once the return is authorized, you will be emailed a link to print a pre-paid return shipping label.

As a Guest Client:
Please submit your return or exchange request at Order Status And Return.

As a Registered Client:
Please submit a return or exchange request by signing in to your ACCOUNT and visit the Order History section.

Once you receive the return request authorization email from us, please mail back the product(s) within 14 days after your request has been approved. The return package should include a copy of the packing list with your Return Authorization number, which can be downloaded from the link provided in the return request authorization email. Please be sure to attach the pre-paid return shipping label to the outside of the box. Charles Krypell cannot be held liable for products lost or damaged in transit for returns.

We will send you email updates regarding the status of your return request, including when your return is received at our facility and when your return is exchanged or refunded. Please be advised that it will take up to 5-12 business days for the refund to reflect on your credit card statement.

Please contact our client service team if you have any questions.

(212) 752-3313
info@charleskrypell.com
Office Hours: 9:30am – 5:30pm EST (Monday – Friday)

INTERNATIONAL RETURNS
If for any reason you are not satisfied with your purchase, a refund request may be submitted within 30 days of delivery for unworn merchandise. Made-to-order styles/sizes, styles marked as Final Sale, complimentary gifts with purchase, and shipping fees are not eligible for a refund. It is the responsibility of the customer to pay the cost of return delivery.

To request a return, for an international order please contact us directly at info@charleskrypell.com

HOW TO ORDER YOUR RING TO SIZE

Most of our rings are made for a standard ring size US 6.5.

In the description of each ring, it is noted whether or not that specific ring can be resized. Due to the nature of certain designs, we do not guarantee that we can resize every ring for you.

If the ring you would like to purchase can be resized, we offer this as a complimentary service for all US sizes from 5 to 8.5. To order your ring and have it sized for you, please leave a 'note' at checkout.

If you need a size either smaller than US 5 or larger than US 8.5, please reach out to a member of our client services team by emailing us directly at info@charleskrypell.com. We do not guarantee that we can do this free of charge.

TERMS & CONDITIONS

Welcome to the Charles Krypell New York Inc. (“Charles Krypell”) Web site (the “Site”). Please carefully read the following Terms of Use before using the Site. By accessing this Site, you agree to be bound by these Terms of Use. These Terms of Use may be updated from time to time. Accordingly, you should check the date of the Terms of Use (which appear at the end of this document) and review any changes since the last version. If at any time you do not agree to these Terms of Use, please do not use this Site.

1. TRANSACTIONS

We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation. We reserve the right, at our sole discretion, to limit the quantity of items purchased or that appear to be placed by dealers, resellers or distributors. In the event that a product is listed at an incorrect price, we shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your credit card account in the amount of the incorrect price.

2. COPYRIGHT

All content and materials on the Site, such as text, graphics, logos, button icons, images, audio clips and software, is owned, controlled or licensed by Charles Krypell and protected by U.S. and international copyright laws. Permission is granted to electronically copy and print hard copy portions of the Site for the sole purpose of placing an order on the Site or using the Site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of the Site is strictly prohibited.

3. TRADEMARKS

All trademarks, logos, service marks and trade names are proprietary to Charles Krypell or other respective owners that have granted the Site the right and license to use such intellectual property.

4. DISCLAIMER

The information, services, products offered for sale and materials contained in and/or advertised on the Site, including, without limitation, text, graphics and links, are provided on an "as is" basis without warranties of any kind. To the maximum extent permitted by law, all representations and warranties, express or implied, with respect to such information, services, products and materials, including, but not limited to, warranties of merchantability or fitness for a particular purpose, title, non-infringement, freedom from computer virus and implied warranties arising from course of dealing or course of performance are disclaimed. In addition, the company and its suppliers do not represent or warrant that the information accessible via the Site is accurate, complete or current. We are not responsible for typographical errors. Price and availability information is subject to change without notice.

5. LIMITATION ON LIABILITY

In no event shall Charles Krypell be liable for any indirect, special, punitive, incidental, exemplary or consequential damages, even if Charles Krypell has been previously advised of the possibility of such damages, whether in an action, under contract, negligence or any other theory, arising out of or in connection with the use, inability to use or performance of the information, services, products and materials available from the Site. These limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

6. APPLICABLE LAW/MISCELLANEOUS

This Agreement shall be construed in accordance with the laws of the State of New York, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and/or federal courts of the State of New York, County of New York and/or the Southern District of New York. The waiver of any provision of the Agreement shall not be considered a waiver of any other provision or of Charles Krypell’s right to require strict observance of each of the terms herein. If any provision of this Agreement is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect. This Agreement constitutes the entire agreement between us relating to your use of the Site.

PRIVACY POLICY

This Privacy Policy governs the manner in which Charles Krypell Inc collects, uses, maintains and discloses information collected from users (each, a "User") of the charleskrypell.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Charles Krypell Inc.

Personal identification information:
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a form subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information:
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies:
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information:

Charles Krypell Inc collects and uses Users personal information for the following purposes:

To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To process transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails: The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information:
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy:
Charles Krypell Inc has the discretion to update this privacy policy at any time. When we do, send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms:
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: info@charleskrypell.com